Open source alternatives to Intercom

2 projects on starwire do the same job. Ranked by how much of what Intercom does each one covers, read from its README and website. Ties go to the most active.

What Intercom does

Live chat on websites and appscore
Shared support inboxcore
AI support agent
Help center articles
Ticketing
Proactive messages
Customer data and segments

Each dot in the table is one job, in this order. Square dots are core jobs and count double. Full means yes, half means partly. "See the evidence" under a project shows the line behind each one. Coverage is what a project documents, not how well it works or how hard it is to move to. How we score this

Project	Covers	Stars	Commits, 12 weeks	Last release	Closed vs opened	Setup	License
chatwootOpen source customer support inbox for live chat and email	Replaces it94%	40k+792	451	21 days ago	61%	Needs a server	Custom license
Covers all 2 core jobs. Partly: Ticketing.See the evidence Live chat on websites and appscoreYeslive chat on your website Shared support inboxcoreYescentralizes all customer conversations into one powerful inbox AI support agentYesCaptain helps automate responses Help center articlesYesPublish help articles, FAQs, and guides TicketingPartlyLabels to organize and categorize conversations Proactive messagesYesCampaigns to proactively engage customers Customer data and segmentsYesContact Segments and Notes for targeted communication
DeskcommCRMSelf-hosted sales CRM with AI agents and WhatsApp integration via WAHA	Covers one part49%	5.4k+144	15,585	today	70%	Needs a server	MIT
Covers 1 of 2 core jobs. Partly: Help center articles; Proactive messages; Customer data and segments. Not shown: Live chat on websites and apps; Ticketing.See the evidence Live chat on websites and appscoreNot shownNeither the README nor the website mentions it. Shared support inboxcoreYesaprender a usar a Inbox AI support agentYesAgentes de IA atendem no WhatsApp, qualificam o lead Help center articlesPartlyEle busca na base de conhecimento da sua empresa TicketingNot shownNeither the README nor the website mentions it. Proactive messagesPartlyFollow-up agendado. Customer data and segmentsPartlyo sistema já sabe quem é: histórico, pedidos

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