Open source alternatives to Help Scout

2 projects on starwire do the same job. Ranked by how much of what Help Scout does each one covers, read from its README and website. Ties go to the most active.

What Help Scout does

Shared email inboxcore
Customer conversations and ticketscore
Knowledge base
Live chat
Customer profiles
Saved replies
Reports

Each dot in the table is one job, in this order. Square dots are core jobs and count double. Full means yes, half means partly. "See the evidence" under a project shows the line behind each one. Coverage is what a project documents, not how well it works or how hard it is to move to. How we score this

Project	Covers	Stars	Commits, 12 weeks	Last release	Closed vs opened	Setup	License
freescoutSelf-hosted shared mailbox and helpdesk with AI-assisted replies	Replaces it100%	4.7k+20	363	7 days ago	100%	Needs a server	AGPL-3.0
Covers everything on the checklist.See the evidence Shared email inboxcoreYesfree open source help desk and shared inbox Customer conversations and ticketscoreYesUnlimited support agents, tickets, mailboxes, etc. Knowledge baseYesKnowledge Base Live chatYesWhatsApp, Telegram, Facebook, Slack, Live Chat and more Customer profilesYesCustomer Data Enrichment Saved repliesYesSaved replies ReportsYesReal-time reports
ResolveHQHelpdesk with shared inbox and email threading, running on Cloudflare Workers	Replaces it83%	213+2	98	47 days ago	Too few	Needs a server	Custom license
Covers all 2 core jobs. Partly: Customer profiles. Not shown: Live chat.See the evidence Shared email inboxcoreYesRun a shared inbox with tenant-isolated customers, tickets Customer conversations and ticketscoreYesAssign, set status and priority, tag, and search across every ticket Knowledge baseYesWrite articles once, publish them to a public help center Live chatNot shownNeither the README nor the website mentions it. Customer profilesPartlyExport everything stored about a customer as JSON Saved repliesYesReply faster with saved replies, internal notes ReportsYesTrack volume and response speed in Reports

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